SMS Delivery Delays

Incident Report for zdSCADA

Resolved

SMS delivery has been stable since the last update. The downstream providers report the issue has been resolved.

Posted Oct 26, 2023 - 21:06 CDT

Monitoring

We are seeing that SMS messages are resuming. We are continuing to monitor our downstream SMS providers.

Posted Oct 26, 2023 - 18:54 CDT

Investigating

We are currently experiencing an issue with delivery of text messages alarms. Our SMS vendor is aware of the issue. Phone call and email alerts are working normally. If you have urgent alarms that are only configured for text messaging, Please periodically check your "My Alarms" page in the zdSCADA app until the issue is resolved.
Twilio status page: https://status.twilio.com/
Bandwidth status page: https://status.bandwidth.com/

Posted Oct 26, 2023 - 18:39 CDT

This incident affected: Alarms (Notifications - SMS).