Resolved -
SMS delivery with our vendor has improved with the success rate nearing 100%. We are resolving this issue but will continue to monitor the situation closely.
Mar 28, 16:18 CDT
Monitoring -
We continue to monitor SMS delivery and have seen improvements from our SMS vendor. Currently we are seeing 99.9% delivery success. We are working with the vender to identify the root cause. As a reminder please add Push notifications as an additional delivery option if you have urgent alarms that are only configured for text messaging.
Mar 27, 16:09 CDT
Update -
We are continuing to investigate this issue.
Mar 27, 15:25 CDT
Investigating -
We are currently experiencing delivery issues or delays with a very small percentage of text messages alarms. Our SMS vendor is aware of the issue. Currently we are only seeing errors with SMS delivery on less than 1% of alarms. Push Notifications, Phone call and email alerts are working normally. Please add Push notifications as an additional delivery option if you have urgent alarms that are only configured for text messaging. Please periodically check your "My Alarms" page in the zdSCADA app until the issue is resolved.
Mar 27, 13:03 CDT